Privacy

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services, to make a donation, to play our Lottery or if you register to receive one of our tri annual newsletters.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a donation online or purchase a product from us, your debit/credit card information is not held by us, it is collected by our third party payment processors, who specialize in the secure online capture and processing of credit/debit card transactions, as explained below.

What is an IP address?

An Internet Protocol address (IP address) is a numerical label assigned to each device connected to a computer network that uses the Internet Protocol for communication. An IP address serves two principal functions: host or network interface identification and location addressing.

Source Wikipedia

How is your information used?

We may use your information to:

• Process a donation you have made
• To carry out our obligations arising from any events or contracts entered into by you and us
• Dealing with entries into a competition
• Seek your views or comments on the services we provide
• Notify you of changes to our services
• Send you communications which you have requested and that may be of interest to you. These may include information about the Hospice, campaigns, appeals and other fundraising
• Activities, promotions of our associated trading companies’ goods and services
• Process a grant
• Process a job application

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity or as long as it is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf

We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the GHHC network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

 

Third Party Product Providers we work in association with

When you are using our secure online donation pages, your donation is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

The GDPR governs how we take care of information we hold about you. We have an obligation to let you know how we will take care of information about you and what we will use it for. For patients, we publish a leaflet ‘Your information: how we use and keep it’, which is available at the Hospice. Your confidential patient information is used for your individual care but you have the right to choose whether it is used for research and planning. To find out more visit www.nhs.uk/your-nhs-data-matters

You have a choice about whether or not you wish to receive information from us. In May 2018, the law is changing for charities. This means that we will no longer be able to contact you unless you have given your consent for us to do so – so we will need your permission to keep in touch.

If you want to receive direct marketing communications from us about the vital work we do for those living with cancer and other life limiting illnesses and our products and services, please Take the Time to Tick, by selecting your choices on the relevant boxes situated on the form below on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.

You can change your marketing preferences at any time by contacting us by email: fundraising@ghhospicecare.org.uk or telephone 01462 679540. Please note it may take us up to 21 days to make these changes.

How you can access and update your information

The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change your address or email address, or any of the other information we hold is inaccurate or out of date, please email us at: fundraising@ghhospicecare.org.uk, or write to us at: Garden House Hospice Care, Gillison Close, Letchworth, Herts, SG6 1QU. Alternatively, you can telephone 01462 679540

You have the right to ask for a copy of the information GHHC hold about you (we will not charge you for information requests).

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Like many other websites, the GHHC website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we may use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

If you think we may hold your personal data and you would like to see it, you can make a free of charge subject access request. We may ask you for proof of identity before responding to your request.

Correcting or deleting your personal data

If you think that we may already hold your personal data, and you want us to correct information that you believe is wrong, or if you want us to delete your personal data or to stop processing it, then you have the right to object to the data being used or to ask for it to be corrected.

Please make your objection in writing by sending an email to: enquiries@ghhospicecare.org.uk

or send it by post to:

Sue Plummer, CEO
Garden House Hospice Care

Gillison Close

Letchworth

SG6 1QU

 

Sometimes we may need to refuse a request to delete, correct or stop processing personal data. For example this may be when we need to protect a vulnerable person from harm, or as a result of our legal obligations, or to help us carry out our functions.

If you have a complaint about us, or the treatment of your data, you can contact the Charity Commission. The Charity Commission is the independent watchdog for charities.

You can make a complaint about a charity on this website at www.charity-commission.gov.uk.

If you have a complaint about our fundraising activities you can also complain to the Fundraising Regulator of which we are a member

 www.fundraisingregulator.org.uk/make-a-complaint/complaints-procedure/

Complaints can also be sent to Sue Plummer, CEO, Garden House Hospice Care, Gillison Close, Letchworth, Herts, SG6 1QU

Garden House Hospice Cares  Caldecott Guardian is Dr Sarah Bell, Medical Director.

We keep this Policy under regular review. This Policy was last updated in February 2019.