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Compassionate Neighbours

Our Compassionate Neighbours service provides support to community members experiencing loneliness or social isolation.

Make a referral

Compassionate Neighbours are local volunteers who provide support to members of our community who may be experiencing loneliness or social isolation by:


  • Visiting regularly for a cup of tea and a chat
  • Offering friendship and a listening ear
  • Helping them to do the things they like doing
  • Helping them stay connected to the community as well as family and friends


The effects of social isolation and loneliness in people of all ages can be as detrimental to health as smoking 15 cigarettes a day and, with around 200,000 older people in the UK not having had a conversation with a friend or relative in more than a month, Garden House Hospice Care wants to raise awareness and help people connect with their community.


If you, or someone you know, are living with a life-limiting illness, are elderly or frail and/or are experiencing loneliness or social isolation, you could access support from a Compassionate Neighbour. Simply complete our online referral form or call 01462 679540 (option 8).


Compassionate Neighbours Referral Form

Wellbeing hubs


We also have weekly hubs and a Healthy Memory Café which are run by our amazing Compassionate Neighbours. You are welcome to join us for a chat, meet new people and get some support and advice. These weekly drop-in sessions are an opportunity to:


  • Join us for a cup of tea and a chat
  • Talk and be listened to by one of our team members
  • Gain information about our therapies and support services
  • Join us in a seated exercise group
  • Take part in creative and fun activities that promote health and wellbeing
  • Feel more in control and live life to its greatest potential


Find your nearest hub

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Become a Compassionate Neighbour


Can you spare an hour a week to make a real difference in someone's life? To become a Compassionate Neighbour, all you need to do is fill out our application form and attend an introductory day at the Hospice - a fun, informal and transformative training session. Not only will you learn more about the project but you'll also meet like-minded people and also find out how you can support those people in your local community who would love to meet you. You don't need any specific skills, qualifications, or experiences to attend - just bring yourself and a positive attitude.


The next dates are:

  • Wednesday 25th September 2024
  • Wednesday 27th November 2024
  • Wednesday 22nd January 2025

  • Wednesday 26th March 2025

  • Wednesday 14th May 2025

  • Wednesday 9th July 2025

  • Wednesday 24th September 2025

  • Wednesday 26th November 2025


Where? The Ernest Gardiner Treatment Centre, Pearsall Close, Letchworth, SG6 1QZ

When? 9.30am - 4.30pm


Once you have completed your training and become an official Compassionate Neighbour, our team will match you with a community member based on common interests and hobbies. By offering regular visits, companionship, emotional support and a listening ear, you will help them do the things they like doing and stay connected to their community, family and friends.


Volunteer Application Form

Get in touch

If you can spare an hour a week to make a real difference in your local community, but would like to find out more before applying, we'd love to hear from you. Please email cn@ghhospicecare.org.uk or call us on 01462 679540 (option 8).


This project is kindly funded by Hertfordshire County Council and Stevenage Borough Council.

University of Hertfordshire Research


We commissioned the University of Hertfordshire to carry out an independent evaluation of the Compassionate Neighbours Project over a six-month period (November 2021 to April 2022). We're delighted to bring you their report which provides evidence that the project is meeting its aims to:


  1. Improve wellbeing and quality of life.
  2. Bring people together through helping patients, family members, carers, and volunteers to reconnect to their communities.
  3. Reduce feelings of loneliness and isolation.
  4. Ensure equitable access to services so anyone in need of palliative care can easily access the support they need, at the earliest opportunity.


Download the full report