Furniture collections
Donate furniture items to Garden House Hospice Care and help us care for more people in North Hertfordshire affected by life-limiting illnesses.
We will always welcome high-quality furniture donations, including sofas, dining room tables and chairs, beds with clean mattresses, armchairs, wardrobes, chest of drawers and sideboards. We know that it's not always that easy to bring them to us, so let our furniture collection service remove the hassle for you.
We collect donated furniture from the Garden House Hospice Care catchment area, which includes Stevenage, Hitchin, Letchworth, Baldock, Royston, Biggleswade and all the villages in between. If you live outside this area, please still get in touch and we'll be happy to come to an agreement with you.
How it works
1. Fill out our collection form, detailing the information we need about your property and the items you wish to donate. You will also select a preferred date and time for collection.
2. We will review your answers, taking into consideration the condition of your items and how long the collection will take, and schedule a date and time.
3. Our professional team will arrive during your scheduled time, collect the specified items carefully and efficiently, and ensure the property is left clean and tidy.
4. Items suitable for reuse are sold in our stores, supporting our commitment to sustainability. We will handle the recycling and disposal of items where necessary.
Do you charge for furniture collections?
The amount charged depends on how many and what items we are collecting. Two items are free and the remainder of your collection will be charged on a per item basis depending on their size and weight.*
*The two cheapest items are free
Is there a maximum size of furniture collection?
Yes, any furniture collections of more than 10 items will be referred to as a house clearance. If the estimated quote is over £1,000, we will need to carry out a preliminary property visit. Labour and waste charges may also be added to your quote if the recycling/disposing of items is required, however this will be discussed with you and agreed prior to carrying out the clearance.
Do you take white goods?
Yes, we can collect white goods such as refrigerators, washing machines, and ovens. If suitable, these items may be sold in our stores, contributing to waste reduction and sustainability.
What happens if I estimate the wrong amount to be collected?
We understand that the items you wish to donate may change at short notice. If what we collect on the day differs from your initial enquiry, our team will assess the situation on-site to determine whether any additional items can be collected (i.e. due to van capacity or schedule).
We aim to offer flexible solutions to accommodate your needs, so please get in touch in advance where possible. You can reach us on 01462 678076 (option 1) to amend your booking or alternatively, please email thedepot@ghhospicecare.org.uk.
Do you offer same day collection?
Yes, we strive to offer a same-day service whenever possible. Availability may depend on your location and the time of your request, so we recommend contacting us as early as possible to arrange prompt service.
Do I need to be present for a furniture collection?
While it's preferable for you to be present during the furniture collection to ensure all items are accurately removed, we can arrange them without your presence under certain circumstances. Please discuss this with our team in advance to make the necessary arrangements.
Where is my collection?
Our drivers will always strive to be with you within your scheduled time slot, but sometimes things are out of our control, such as traffic or a delay at a previous collection. They will always try to give you a call if they are running late, and will do their best to make up time on their way to you minimise delays (while of course remaining safe!).
If you require any further assistance, please call us on 01462 678076 (option 1).