Relief Shop Manager

We have an exciting opportunity for an experienced retail manager with natural confidence and leadership skills, and a passion to build on something special.


About the role

As Relief Shop Manager you will support our existing teams, ensuring the doors stay open to raise vital income for Garden House Hospice Care. We pride ourselves on being at the centre of the communities in which we operate - currently Letchworth, Hitchin, Baldock, Stevenage, Royston and Fairfield. 


The role involves travel across our 11 stores and requires the post holder to travel in and around North Hertfordshire, so a full driving license with Class 1 business insurance is required.


What will I be doing?

  • Day to day running of any one of our shops and managing and developing the team of staff and volunteers.
  • Driving sales and promoting Gift Aid to reach maximum revenue potential, effectively driving a full range of retail KPIs in the shop that you are covering.
  • Maintaining a high standard of display, presentation and cleanliness throughout the shop, you will need to be able lift and move furniture around the shop and ensure that health and safety standards are maintained at all times.
  • Working collaboratively to build and develop a motivated team of staff and volunteers.


Ideally, you will:

  • Have experience in retail preferably across multiple sites with a keen enthusiasm for all things fashion.
  • Have experience in people management.
  • Have a creative flair and passion for customer service.
  • Be confident working in a fast-paced environment.
  • Be proactive, driven and commercially aware.
  • Have strong IT skills with a good knowledge of Excel/Word/Outlook packages.
  • Aspire to the Hospice's ethos and values.


This role is a full-time position covering 37.5 hours per week including Saturdays and Sundays on a rota basis, candidates should be flexible with access to a vehicle and be willing to travel across our patch to all of our shops. 


For an informal conversation please contact Dave Cooper on 07557 851464.


Closing date for applications: 14th June 2024. Please note that we are actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.


Successful applicants will be required to undertake a DBS check. We can only accept applications from candidates with the Right to Work in the UK. If you have not heard from us within 28 days, please assume you have been unsuccessful on this occasion.

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