Collections: T&Cs

By booking one of our collection services (House Clearance or Furniture Collection), you agree to the following terms and conditions:

1. Payment terms: We ask for the fee to be paid three days before the date of the collection by card on the phone or through our website. If you wish to pay by bank transfer or in cash on the day, please let us know up to one week before your collection. If we have not received payment and have not heard from you, we reserve the right to cancel your collection.
   
   

2. Booking confirmation: Upon receiving your enquiry, you will receive an email summarising your booking and an estimated price (excluding VAT, labour and additional waste charges). We will review the details you have provided to find a suitable timeslot for your collection/clearance and a final quote.
    
3. Cancellation policy: Cancellations made before 48 hours of the scheduled clearance can be moved if necessary. Please call us on 01462 678076 (option 1) or email thedepot@ghhospicecare.org.uk.
   
   
4. Access to property: Clear access must be provided to all areas requiring collection. Any delays or issues accessing the property may result in an additional charge.