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Refer

We support patients in all sorts of ways. You can use our referral form, which can be largely auto-completed through the communications and letters tab in Ardens or SystmOne, to access any of our services – just tick the relevant box on page 2 of the form and provide us with some information about the patient.

Here’s our guide to who, why and where to refer:

Community CNS review

You can use the form above to refer to the Specialist Palliative Care Service run by Hertfordshire Community NHS Trust, who visit patients at home or in nurse led clinics. Their team is made up of highly trained professionals including Clinical Nurse Specialists, doctors, a psychologist, and administrative staff. They see patients who have complex needs and undertake a holistic assessment, offering specialist intervention and expertise. They provide a high level of clinical decision making and offer a management plan to address identified needs.

Outpatient Assessment

The medical team offer outpatient clinic assessments for patients with complex medical symptoms who require specialist advice. An assessment may also include discussion of Advance Care Planning and signposting to other services. Please fill in as much detail as possible on the referral form so appointments can be triaged appropriately.

Hospital Inpatient Assessment

The referral form can also be used to highlight patients to the Lister Hospital Palliative Care Team who have been admitted and may be in need of specialist palliative care.


Our Palliative Care Advice Line is open 24 hours a day

The helpline is for patients, carers and healthcare professionals.

It gives direct access to nurses with experience in palliative care who can offer advice and support or guide you to other appropriate agencies. If medical advice is needed, our nurses can speak to our team of doctors.

You do not need to be referred to our services to be able to use this advice line.

The Specialist Palliative Care advice line provides 24 hour advice, 365 days per year on 01462 416794.

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