Refer

We support patients in all sorts of ways. You can use our referral form, which can be largely auto-completed through the communications and letters tab in Ardens or SystmOne, to access any of our services – just tick the relevant box on page 2 of the form and provide us with some information about the patient.

Here’s our guide to who, why and where to refer:

Family Support / Counselling

The Family Support Service works with patients and carers and the bereaved, individually and in groups. They offer pre- and post-bereavement counselling, for patients and families including children. They also offer group activities and input from our social worker.

Find out more

Hospice at Home

Our Hospice at Home service offers hands-on nursing care and support to patients with life limiting illnesses who need care in their own home in the last weeks to days of life. In addition, the Hospice at Home Service aims to provide support for the patient’s family and carers.

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Inpatient Unit

For patients who would benefit from a short stay at the hospice under the expert care of our doctors and nurses. We accept referrals for symptom control (physical, emotional and psychological) and care in the last days of life.

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Day Services

For patients well enough to be in their own homes but who are in need of support with physical, emotional, social, financial or spiritual issues.

Find out more here

Community CNS review

You can use the form above to refer to the Specialist Palliative Care Service run by Hertfordshire Community NHS Trust, who visit patients at home or in nurse led clinics. Their team is made up of highly trained professionals including Clinical Nurse Specialists, doctors, a psychologist, and administrative staff. They see patients who have complex needs and undertake a holistic assessment, offering specialist intervention and expertise. They provide a high level of clinical decision making and offer a management plan to address identified needs.

Outpatient Assessment

The medical team offer outpatient clinic assessments for patients with complex medical symptoms who require specialist advice. An assessment may also include discussion of Advance Care Planning and signposting to other services. Please fill in as much detail as possible on the referral form so appointments can be triaged appropriately.

Hospital Inpatient Assessment

The referral form can also be used to highlight patients to the Lister Hospital Palliative Care Team who have been admitted and may be in need of specialist palliative care.

Our Palliative Care Advice Line is open 24 hours a day

The helpline is for patients, carers and healthcare professionals.

It gives direct access to nurses with experience in palliative care who can offer advice and support or guide you to other appropriate agencies. If medical advice is needed, our nurses can speak to our team of doctors.

You do not need to be referred to our services to be able to use this advice line.

The Specialist Palliative Care advice line provides 24 hour advice, 365 days per year on 01462 416794.

Refer

Download Professionals Referral Form