Lead retail with purpose. Drive income that changes lives!

At Garden House Hospice Trading, our vision is simple but powerful - ensuring everyone across North & East Hertfordshire has timely access to wellbeing care when they need it most. Our retail shops are vital to making that happen, generating essential income that supports local families during some of the most difficult times of their lives.

We’re looking for a passionate and commercially minded Dual Store Manager to lead and inspire teams across our retail stores in Stevenage Old Town & Royston, driving performance while creating welcoming community spaces that people love to visit, donate to, and volunteer in.

The Role

This is a fantastic opportunity for a strong retail leader who thrives on balancing commercial success with meaningful community impact.

You’ll take full responsibility for the performance, standards, and people across your stores - ensuring they are vibrant, well-run, and consistently delivering exceptional customer experiences. You’ll also play a key role in building and developing volunteer teams who sit at the heart of our retail operation.

What You’ll Be Doing

• Driving sales, profit, and Gift Aid performance across multiple stores
• Leading, motivating, and developing paid staff and volunteers
• Creating outstanding retail environments with strong visual merchandising
• Building relationships within local communities to increase donations and support
• Using sales data and insight to identify growth opportunities
• Championing Gift Aid and ensuring compliance with HMRC requirements
• Ensuring stores operate safely, efficiently, and in line with organisational values.

About You

We’re looking for someone who combines strong commercial retail experience with genuine people leadership and community focus. You will likely bring:

• Experience managing retail stores - ideally multi-site
• A strong track record of delivering sales and KPI targets
• Experience leading, motivating, and developing teams and/or volunteers
• Excellent organisational and communication skills
• A proactive, solutions-focused mindset
• Confidence working in a fast-paced and changing retail environment
• Passion for charity retail and making a difference locally.

This role involves managing multiple store locations, so access to your own transport or strong transport links is essential

Why Join Us?

Working with Garden House Hospice Trading means being part of a compassionate organisation where your work has real impact every single day. Our retail teams play a vital role in funding specialist hospice care for our local community.

Alongside a rewarding role, we offer:

• The opportunity to work for a respected local charity
• A supportive and inclusive working culture
• The chance to lead teams who are genuinely passionate about what they do.

Interested?

Closing date for applications: 10th July 2026. Please note that we are actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found. Whilst we’d love to get back to everyone who applies to our roles, we will only be in touch if your application is successful, if you have not heard from us within 28 days, please assume you have been unsuccessful on this occasion.

Garden House Hospice Trading is proud to be committed to be disability confident and reasonable adjustments will be made for applicants with disabilities.

 We can only accept applications from candidates with the Right to Work and already living in the UK. Safeguarding is of paramount importance to us; all successful candidates are required to undergo a DBS check, regardless of role.