Relief Shop Manager

Garden House Hospice Care have a big ambition to become the leading preloved and sustainable retailer on the High Street.  We have 11 shops across Letchworth, Hitchin, Baldock, Stevenage, Royston and Stotfold. We pride ourselves on being at the centre of the communities in which we operate.


We are currently recruiting for a relief shop manager to support our existing teams in ensuring our doors stay open across our community. We have an exciting opportunity for an experienced retail manager with natural confidence and leadership skills, and a passion to build on something special. The Relief Shop Manager supports our Shop Managers in the running of their shops and provides cover for sickness and holidays.


We are looking for someone who is flexible in their approach, is able to quickly build relationships with teams of people and individuals and be a quick learner. You will be an experienced people manager, with experience of retail environments.


Our range of popular local stores would suit a manager who demonstrates a love of sustainable fashion, and who thrives in a fast-paced and dynamic environment. The role involves travel as the manager will work collaboratively across our portfolio and requires the post holder to travel in and around North Hertfordshire so a full driving licence with Class 1 business insurance is required.


You will be rewarded with autonomy in your role and a supportive culture that encourages a healthy work life balance with opportunities to progress.


The role:

  • Day to day running of any one of our shops and managing and developing the team of staff and volunteers
  • Driving sales and promoting Gift Aid to reach maximum revenue potential, effectively driving a full range of retail KPIs in the shop that you are covering
  • Maintain a high standard of display, presentation and cleanliness throughout the shop, you will need to be able lift and move furniture around the shop and ensure that health and safety standards are maintained at all times
  • Working collaboratively to build and develop a motivated team of staff and volunteers.


Ideally, you will:

  • Have experience in retail, preferably across multiple sites with a keen enthusiasm for all things fashion
  • Have experience in people management
  • Have a creative flair and passion for customer service
  • Be confident working in a fast-paced environment
  • Proactive, driven and commercially aware
  • Have strong IT skills with a good knowledge of Excel/Word/Outlook packages
  • Aspire to the Hospice's ethos & values.


This role is a full-time position covering 37.5 hours per week including Saturdays and Sundays on a rota basis, candidates should be flexible and have access to a vehicle and be willing to travel across our patch to all of our shops. This is a fixed term position of 3 months.


For an informal conversation please contact Dave Cooper on 07557 851464.


Closing date for applications: 22nd March 2024. Please note that we are actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.


Successful applicants will be required to undertake a DBS check. We can only accept applications from candidates with the Right to Work in the UK. If you have not heard from us within 28 days, please assume you have been unsuccessful on this occasion.

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