Shop Manager - Threads, Hitchin

Do you have a passion for fashion? Are you looking to mange a team on a mission to become the leading preloved and sustainable retailer on the high street, whilst generating vital income for a local cause?


We have an exciting and unique opportunity for someone to join our team as a Shop Manager at our Threads Store in Hitchin. Threads is Garden House Hospice Care's pre-loved fashion shop, which focuses exclusively on sustainable, affordable fashion items and accessories and is about changing the way we shop and reducing fast fashion’s impact on our planet. This is a fantastic opportunity that will allow you to develop your career in retail within a supportive team that encourages development and growth.


We are recruiting for a committed and strong manager or experienced floor manager with a passion for sustainable and pre-loved fashion. You will have experience in retail, ideally from a fashion retail background.


About you

We are looking for someone with an eye for detail, excellent visual merchandise skills and the ability to promote the shop through digital and social media channels. Working in collaboration with our Online Sales team and other retail departments, you will be able to maximise the income from products by using the most profitable platform. You should be aware of and conversant with standard retail and key performance indicators. You will also build relationships with local suppliers and auctioneers to promote our goods beyond the shop floor.


You will have the passion and leadership skills to motivate your team of staff and volunteers, engaging with the community to attract desirable donations and make the shop a destination.


About the role

  • Day to day running of the shop and managing and developing the team of staff and volunteers in order to hit KPIs
  • Driving sales and promoting Gift Aid to reach maximum revenue potential
  • Maintain a high standard of display, presentation and cleanliness throughout the shop, you will need to be able lift and move furniture around the shop and ensure that health and safety standards are maintained at all times
  • Seeking new opportunities to market the shop, including organising promotional events and activities
  • Working collaboratively to build and develop a motivated team of staff and volunteers.


Ideally, you will

  • Have experience in retail,
  • Be enthusiastic about all things fashion
  • Have experience in people management
  • Have experience working with volunteers, although this is not essential
  • Have a creative flair and passion for customer service
  • Be confident working in a fast-paced environment
  • Be proactive, driven and commercially aware
  • Have strong IT skills with a good knowledge of Excel/Word/Outlook packages
  • Aspire to the Hospice's ethos and values


Why work for Garden House Hospice Care?

We know that our staff and volunteers are our greatest asset. In return, we can offer you the support of an experienced and supportive retail management team, access to a range of staff support services and the opportunity to be involved in developing new initiatives. We reward our staff with autonomy in their role and a supportive culture that encourages healthy work life balance.


This role is a full-time position covering 37.5 hours per week including Saturdays and Sundays on a rota basis, candidates should be flexible as there may be the need to work in other shop locations as required.


If you’d like to find out more, please contact Kelly Jode on 07494 894418.


Closing date for applications: 2nd August 2024. Please note that we are actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found. If you have not heard from us within 28 days, please assume you have been unsuccessful on this occasion.


Garden House Hospice Care are proud to be disability confident and reasonable adjustments will be made for applicants with disabilities. We can only accept applications from candidates with the Right to Work in the UK. Safeguarding is of paramount importance to us; all successful candidates are required to undergo a DBS check, regardless of role.

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