Quality and Compliance

Care Quality Commission

We are regulated by the Care Quality Commission who regularly inspect all healthcare services in England. Their reports provide an external validation of the quality of our services.

You can read and download the latest CQC inspection report here 

How are we doing in our care?

To help us maintain our high standards of care, we're always interested to hear from our patients and their families, friends and carers about their experience of our services. Your feedback can help us to improve all aspects of our care.

Whilst we often hear how well the service works, it is vital that we know when it doesn’t meet your expectations.

Patient, Family, Friends and Carer surveys

We ask all our patients and their families, friends and carers to tell us about their experiences of using our services via regular surveys. Your comments show us what we need to change as well as what’s working well.

Patient and Carer Group

Former carers and recent or current patients come together a few times a year, along with Hospice staff, to discuss issues that affect all current and future patients and their families, friends and carers. Please contact us on 01462 679540 if you’d like to find out more about joining the group.

Whilst we often hear how well the service works, it is vital that we know when it doesn’t meet your expectations.

Audit

We are always looking for ways to improve our service.

We carry out regular audits of our care and services to make sure we are following the standards required by the regulations as set out in Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Quality Account

We are required to publish a  Quality Account annually, which is a report about the quality of our services. This measures the quality of our services by looking at: patient safety, the effectiveness of the services and the experience of patients.

Making a Complaint

At Garden House Hospice Care (North Herts Hospice Care Association) we aim to give the best possible care to our patients, their families and carers. However, we recognise that there might be times when you are not satisfied with the service you have received.

Complaints can be made in writing to the:

Chief Executive
Sue Plummer
Garden House Hospice Care
Gillison Close
Letchworth Garden City
SG6 1QU

Or alternatively by email: sue.plummer@ghhospicecare.org.uk